“Expertise is doing ordinary things extraordinarily well.”

Our approach to deliver the Mystery Shopping is based on the following stages

  1. Closing the scope of the service
  2. Defining the approach of the Mystery Shopping:
    1. Channel/s to analyze
    2. Customer journey to analyze per channel
    3. Key touchpoints per customer journey
    4. Evaluation form: checklist with items to review on each touchpoint and open fields for qualitative feedback
  3. Conduct the Mystery Shopping
  4. Report findings through evaluation form
  5. Prepare the report compiling results, highlighting key observations and recommendations
  6. Feedback session to present the results to the relevant stakeholders and discuss the findings

If you want to know more about our Expert Mystery Shopper

Contact us
en_GBEnglish
es_ESSpanish en_GBEnglish
Scroll to Top
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.