Your expert mystery shopper available in Madrid, Spain, and worldwide
Have you ever faced any of the following challenges in your business?
- You are a high-end hotel but your clients do not repeat their stay with you
- You have a luxury business and would like to have feedback from someone external on how to improve the experience you provide to your customers
- You have made a large investment in launching a good restaurant but you cannot get your customers to repeat and recommend it
- You invest a large budget in marketing campaigns to drive traffic to your stores but the conversion to sales ratio is much lower than the market average
- You have call-centers that provide service to your multinational company, but you don't know how to evaluate if they are really doing it well or badly
Are you aware of the potential improvement in your business results from an improvement in your customers' experience?
1. Direct correlation between the customer experience and the revenue of your company
"Companies that excel in customer experience grow revenues 4-8% above their market." Source: Bain & Company
2. Increase of your price accordingly to the value perceived by your customers
"Customers are willing to pay a price premium of up to 16% for great customer experience." Source: PwC’s Future of Customer Experience Report
3. Customers' loss if they have a bad experience
"32% of all customers would stop doing business with a brand they loved after one bad experience." Source: PwC’s Future of Customer Experience Report
4. Impact in costs and profitability
"Investing in new customers is between 5 and 25 times more expensive than retaining existing ones and increasing customer retention rates by 5% increases profits by 25% to 95%." Source: Harvard Business Review
5. Positive impact in your employees
"Companies that excel at customer experience have 1.5 times more engaged employees than less customer-focused companies." Source: Temkin Group’s ROI of Customer Experience
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